SHIPPING POLICY
Last Updated: July 27, 2026
1. Introduction
This Shipping Policy explains our shipping practices, costs, delivery timelines, and methods for orders placed through our Website.
2. Shipping Destinations
We currently ship to addresses within the United States. If you are located outside these regions, please contact us to inquire about shipping options.
3. Shipping Methods and Costs
Shipping costs are calculated at checkout based on the following factors:
-
Order total
-
Shipping destination
-
Selected shipping method
-
Product type (temperature-sensitive items may require expedited shipping)
We offer the following shipping options:
Shipping MethodDelivery TimelineCost
Standard Shipping 5-7 business days Calculated at checkout
Expedited Shipping 2-3 business days Calculated at checkout
Overnight Shipping 1-2 business days Calculated at checkout
Cold Chain Shipping 1-3 business days Calculated at checkout
4. Order Processing Time
Orders are typically processed within 1-2 business days after payment confirmation. Compounded medications may require additional time for preparation. You will receive a confirmation email with tracking information once your order has been shipped.
5. Temperature-Sensitive Medications
Certain compounded medications require controlled temperature during transit to maintain their safety and effectiveness.
For temperature-sensitive items:
-
Medications will be shipped in insulated, temperature-controlled packaging with coolant included
-
Expedited or overnight shipping is required and may be the only available option
-
Delivery may take an additional 1-2 days to ensure medication safety
-
Please ensure someone is available to receive the package upon delivery
-
Standard shipping is not recommended for temperature-sensitive medications
6. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package's delivery status.
7. Risk of Loss
Risk of loss and title for all shipped medications transfers to the patient upon delivery of the package to the shipping carrier. We are not responsible for any delays, damage, theft, or loss caused by the shipping carrier once the package has left our facility.
8. Incorrect Addresses
Patients are solely responsible for providing accurate and complete shipping addresses. Reshipments due to incorrect addresses provided by the patient will be charged in full as a new order.
9. Undelivered Packages
We are not responsible for packages marked as delivered by the carrier. Any claims regarding shipping must be filed directly with the shipping carrier.