PRIVACY POLICY
Last Update: July 27, 2026
1. Introduction
XJX Specialty Pharmacy (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal and health information. This Privacy Policy and HIPAA Notice of Privacy Practices (“Notice”) explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
By using our Website or services, you consent to the collection and use of your personal information as described in this Privacy Policy.
2. Information We Collect
2.1 Personal Information You Provide
We may collect personal information that you voluntarily provide to us when you:
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Create an account or register on our Website
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Place an order for products or services
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Submit a prescription
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Contact us via phone, email, or through our contact form
This information may include:
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Full name
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Email address
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Phone number
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Shipping and billing address
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Date of birth
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Prescription and medication information (Protected Health Information or “PHI”)
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Insurance information
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Any other information you choose to provide
2.2 Protected Health Information (PHI)
As a pharmacy, we collect and maintain Protected Health Information about you. This includes:
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Prescription details
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Medication history
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Health conditions and treatment information
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Information provided by your healthcare provider
We are committed to protecting your PHI in accordance with applicable laws, including HIPAA (Health Insurance Portability and Accountability Act).
2.3 Information Collected Automatically
When you visit our Website, we may automatically collect certain information about your device and browsing activity, including:
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IP address
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Browser type and version
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Operating system
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Pages you visit on our Website
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Date and time of your visit
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Referring website URL
2.4 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Website, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.
3. How We Use Your Information
We may use your personal information for the following purposes:
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To Provide Products and Services: To process and fulfill your orders, compound your medications, and provide pharmacy services.
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To Communicate with You: To respond to your inquiries, send order confirmations, provide shipping updates, and notify you of important information regarding your prescriptions.
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For Treatment, Payment, and Healthcare Operations: To dispense prescription medications, communicate with your healthcare providers about your care, bill you or your insurance for services provided, and improve our services.
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For Marketing Purposes: To send you promotional materials, newsletters, and information about products and services that may interest you. You may opt out at any time. We will not use your PHI for marketing purposes without your written authorization.
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For Payment Processing: To process payments and prevent fraud.
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To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
4.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our Website, processing payments, fulfilling orders, shipping products, and providing other business functions. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
4.2 Healthcare Providers
We may share your prescription and health information with your prescribing physician or veterinarian, as necessary for treatment and coordination of care.
4.3 Insurance and Payment Processors
We may share your information with insurance companies, pharmacy benefit managers, and payment processors to verify coverage, process claims, and obtain payment for services.
4.4 Legal Requirements
We may disclose your information if required to do so by law, or if we believe in good faith that such disclosure is necessary to:
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Comply with a legal obligation
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Protect and defend our rights or property
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Prevent or investigate possible wrongdoing in connection with the Website
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Protect the personal safety of users or the public
5. Your Rights Regarding Your PHI
You have the right to:
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Request Restrictions on how we use or disclose your health information
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Request Confidential Communications (for example, at a different address or phone number)
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Inspect and Obtain a Copy of your PHI
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Request Amendments to your health information if you believe it is incorrect
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Receive an Accounting of Disclosures explaining when and why your PHI was shared
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Receive a Copy of this privacy notice at any time
To exercise these rights, please contact us using the information provided in Section 12.
6. Data Security
We maintain administrative, technical, and physical safeguards to protect your health information from unauthorized access, use, or disclosure. Your data is stored securely, and access is limited to authorized personnel only. While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.
7. Children's Privacy
Our Website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
8. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this Privacy Policy periodically.